Analysis & Benchmarking

Designing an analytics platform that helps hospitals transform clinical data into actionable insights.

Encare’s Analysis module enables healthcare professionals to monitor compliance with ERAS (Enhanced Recovery After Surgery) protocols and evaluate how clinical practices influence patient outcomes. As the platform evolved, the growing amount of data and configuration options introduced new usability challenges. My goal was to redesign the analysis experience to help clinicians navigate complex datasets, compare performance across hospitals, and identify meaningful insights with confidence.

Product Design / UX Research / Information Architecture / Dashboard Design / Prototyping / User testing

2024 - 2026

Encare is a HealthTech company based in Stockholm, specializing in the development of cloud-based solutions to enhance surgical care.

Browse galleries to view the new design

The challenge:

Healthcare organizations rely on accurate data to improve surgical outcomes, but interpreting large volumes of compliance and outcome data can be difficult. Users needed to answer questions such as:

Which hospitals achieve the best outcomes?
Which ERAS interventions have the greatest impact?
Where are compliance gaps occurring?
How do results compare across different patient groups?

Existing workflows made these analyses possible, but required navigating multiple filters, views and datasets that increased cognitive load and slowed exploration.
The challenge was not simply to display more data, it was to help clinicians find answers more efficiently while maintaining flexibility for advanced analysis.
To better understand how clinicians approached data analysis, we collaborated closely with healthcare professionals throughout the design process. Research activities included:

UX interviews
Surveys
Product feedback sessions
Internal workshops
Continuous collaboration with clinical experts

These activities helped uncover recurring pain points and validate design decisions throughout the project.

Browse the gallery to view screens of the previous interface

Workshop results

Key insights:

Through research and product discovery, several themes consistently emerged:

Information hierarchy was unclear: Important metrics competed for attention, making it difficult to quickly identify meaningful trends.
Flexibility came at the expense of simplicity: Experienced users appreciated powerful analysis capabilities, while newer users found the interface intimidating.
Benchmarking required multiple steps: Comparing hospitals, protocols or patient populations often involved repetitive actions and unnecessary navigation.

Design goals:

Rather than just redesigning the interface visually, I focused on improving the overall analytical workflow. The objectives were to:

Simplify complex analysis tasks
Reduce cognitive load
Improve discoverability of insights
Support faster comparisons
Create a scalable foundation for future analytics features

The solution:

The redesigned experience introduced several improvements:

Better data hierarchy and navigation: Visual emphasis was adjusted so users could identify trends and key metrics more quickly.
Streamlined benchmarking: Comparison workflows were redesigned to reduce repetitive actions and support faster evaluation across hospitals, protocols and patient populations.
Scalable design system: New components were integrated into the design system, creating consistency across dashboards while supporting future expansion.

Outcome:

Although the project continues to evolve, the redesign established a stronger foundation for future analytics capabilities. The new experience supports clinicians in:

Exploring data more efficiently
Identifying trends faster
Comparing performance across organizations
Making evidence-based decisions with greater confidence

Reflection:

Working closely with clinicians highlighted the importance of balancing flexibility with simplicity. Every new option introduces additional complexity, so careful information architecture and progressive disclosure became essential to creating an interface that remained powerful without becoming overwhelming.

Workshop results and usability tests