02 Online survey

A brief online survey for quantitative and attitudinal data was drafted using the process of the the 3 golden questions, regarding the reason for visiting a specific website/app, the ability to complete the task, and the potential improvement. I used a mixture of open, closed and multiple choice questions that were revolving around booking habits and preferences, past booking experiences and the overall degree of satisfaction. Users were asked to address issues they may have experienced more in detail.


Sofware used:
SurveyMonkey, Numbers