UX / UI AUDIT
Board Effect software is composed of different workspaces called workrooms. Users can manage workroom users and create events and books.
Collaboration among workroom members is another core function of the software.
The audit was focused on the assessment of the user experience of Board Effect software and in-house Atlas design system. The project was developed in collaboration with Lead UX Researcher Alex Card at Diligent.
Diligent is a provider of governance software. Board Effect is a management solution for governance of nonprofits and higher education institutions.
Tasks: Research & analysis / UX
2021 / 2022 Remote
Software analysys and critical points
Board Effect has 3 main target users that have overlapping functions and tasks in some cases:
The first two, also called enablers here in this report, serve also as a supporting role for the next ones, organizing, enabling and easing workspaces, workspaces content and related activities.
The previous illustrations highlight the different goals associated to the different roles, the mutual dependency and the interlaced communication across the platform.
An important issue in the current general Board Effect flow is that many tasks and functionalities are hidden in sections that don’t match the logical order of completion, users’ mental model and established conventions.
One of the biggest problems is related to settings area that contains primary workflows, such as the workroom creation functionality, user management and more, in a misleading and hidden way.
Board Effect interface is not effecting in explaining users how to complete the suggested flow and how to populate and manage the different sections.
A redesign of the interface is needed according to the goals and task of the 3 main profiles, presenting a more logical order.
Given the different functions, enabler profiles need a more task-oriented interface that allows them to fulfill specific productive and organizational activities. On the other hand the board member, also called beneficiary, needs an interface that facilitates content fruition.
Sample of one of the critical assessment maps
The structure of the map follows the path of a supposed user interacting with the platform for the first time. The analysis gives an overview on the information architecture, navigation and workflows.
Different sections were examined, with a special focus on critical aspects, pain points and inconsistent elements.
Board Effect provides users with a not very optimal and intuitive user experience. The platform presents itself with an outdated user interface, in terms of style and approach, with many critical points.
8 macro areas related to core UX and UI design principles were identified. Proposals on possible design strategies in order to improve the general user experience are provided.
Naming & conventions
Call-to-action elements & states